Connecting your first channel

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Channels are how customers reach you. Enorve supports Live Chat, WhatsApp, Instagram, and LinkedIn. This guide focuses on the fastest option: the Live Chat widget.

Creating a Live Chat Widget

The Live Chat widget can be added to any website and takes about 60 seconds to set up.

During Setup Wizard

  1. On the Channels step, you’ll see Create Live Chat Widget as the recommended option
  2. Enter a Widget name (defaults to “[Your Company] Chat”)
  3. Click Create Widget
  4. Copy the embed code that appears
  5. Click Continue to proceed

From the Dashboard

  1. Click Channels in the left sidebar
  2. Navigate to the Live Chat section
  3. Click to create a new widget
  4. Enter a widget name and configure settings
  5. Copy the embed code

Installing the Widget on Your Website

After creating your widget, you’ll receive JavaScript code like this:

<script>
  (function() {
    var script = document.createElement('script');
    script.src = 'https://[your-instance]/functions/v1/chat-widget';
    script.dataset.widgetId = '[your-widget-id]';
    script.async = true;
    document.head.appendChild(script);
  })();
</script>

Add this code before the closing tag on your website pages.

Connecting OAuth Channels

For WhatsApp, Instagram, and LinkedIn:

  1. In the Channels step, click More channels (OAuth required)
  2. Select the platform you want to connect
  3. Click Connect next to the platform
  4. Complete authentication in the popup window
  5. Return to Enorve to see your connected status

These channels require OAuth authentication and may take longer to configure than Live Chat.

What Happens After Connecting

Once a channel is connected:

  • Customer messages appear in your Inbox (left sidebar)
  • AI automatically generates suggested responses based on your knowledge base
  • You get notified when human intervention is needed

Skipping Channel Setup

If you want to set up channels later:

  • Click Skip for Now during the setup wizard
  • Access Channels anytime from the left sidebar
  • Your dashboard will prompt you to connect a channel until one is active