Training your AI with the knowledge base

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Your knowledge base is the foundation of Enorve’s AI.

Without content, AI cannot help customers.

How Enorve’s AI works

  1. Searches your knowledge base
  2. Generates an answer
  3. Assigns a confidence score
  4. Responds or escalates to a human

Ways to add content

Paste content

Best for FAQs and policies.

Upload documents

Supported formats: PDF, Word, Markdown, Text.

Crawl your website

Ideal for existing help centers and FAQ pages.

Best practices

Do

  • Be specific and clear
  • Use headings
  • Include common customer phrasing
  • Keep content updated

Avoid

  • Vague language
  • Internal jargon
  • Duplicate content
  • Very long articles

Managing content

  • Published content is used by AI
  • Drafts are saved but ignored

Edits take effect immediately.

What’s next?

Start with your top 5–10 customer questions, then test AI responses and refine over time.